Call Center Agent Job at CONEXION (SMC-PVT.) LIMITED 2023 How to Apply

CONEXION (SMC-PVT.) LIMITED is a customer service outsourcing company that provides services to clients in various industries. In 2023, CONEXION is looking to hire Call Center Agents to join their team. In this article, we will discuss the requirements, responsibilities, and how to apply for the Call Center Agent job at CONEXION in 2023.

Requirements for the Call Center Agent Job

To be eligible for the Call Center Agent job at CONEXION, applicants must meet the following requirements:

• Minimum intermediate education.


• Fluent in spoken and written English.


• Good communication and interpersonal skills.


• Basic computer skills.


• Previous experience in a call center or customer service role is a plus.

Responsibilities of the Call Center Agent

The Call Center Agent will be responsible for the following:

• Answering incoming calls from customers and providing assistance and support.


• Responding to customer inquiries and resolving issues or escalating to a supervisor if necessary.


• Entering customer information into a database and updating records as necessary.


• Making outbound calls to follow up on customer inquiries or to conduct surveys.


• Meeting performance metrics such as average handle time and customer satisfaction.


• Maintaining a positive attitude and professional demeanor in all interactions with customers.


• Adhering to company policies and procedures.

How to Apply for the Call Center Agent Job

To apply for the Call Center Agent job at CONEXION in 2023, follow these steps:

1. Visit the CONEXION website at www.conexion.com.


2. Click on the "Careers" tab.


3. Select the "Call Center Agent" job posting and click on the "Apply Now" button.


4. Fill out the application form and attach your resume and other supporting documents.


5. Submit the application

Benefits of Working at CONEXION

CONEXION offers its employees competitive salaries and benefits, including health insurance, retirement plans, and paid time off. Additionally, CONEXION provides its employees with opportunities for professional development and career advancement.

Timings: 07:30 PM to 04:30 AM (Night Shift)

Basic Salary: Rs.75,000/- plus commission

Candidates having relevant experience and required skills are encouraged to apply.

Job Type: Full-time

Salary: Rs75,000.00 - Rs120,000.00 per month

Conclusion

If you have good communication and interpersonal skills, and are looking for a challenging and rewarding career in customer service, then the Call Center Agent job at CONEXION in 2023 might be the right fit for you. Apply now to join a dynamic team of professionals who are passionate about providing excellent customer service.

FAQs

1. What is CONEXION?

• CONEXION (SMC-PVT.) LIMITED is a customer service outsourcing company that provides services to clients in various industries.

2. What are the requirements for the Call Center Agent job at CONEXION?

• The requirements for the Call Center Agent job include minimum intermediate education, fluent in spoken and written English, good communication and interpersonal skills, basic computer skills, and previous experience in a call center or customer service role is a plus.

3. What are the responsibilities of the Call Center Agent at CONEXION?

• The Call Center Agent will be responsible for answering incoming calls from customers and providing assistance and support, responding to customer inquiries and resolving issues or escalating to a supervisor if necessary, entering customer information into a database and updating records as necessary, making outbound calls to follow up on customer inquiries or to conduct surveys, meeting performance metrics such as average handle time and customer satisfaction, maintaining a positive attitude and professional demeanor in all interactions with customers, and adhering to company policies and procedures.